| Hosting FAQ : |
- Does Pacific One Net offer telnet access?
No. Pacific One Net does not provide telnet access to its web hosting services. All account features can be maintained through the FTP account only.
- Where do I place my HTML files?
Subscriber will be provided with an account on the web-hosting server. All files are put in the home directory of the given account.
- Can I have multiple domains?
Yes. Please contact hotline on such requirements.
- Can I have password protection on my website?
It¡¦s an option for password protection. By default, web site doesn¡¦t have password protection by web interface.
- Where should I ftp to?
Subscriber should ftp to the hostname, which state in the notification letter. Usually, it is www.yourdomain.com.
- Does Pacific One Net help us in checking or debugging our CGI scripts?
No. Web Hosting service does not come with consultation for any customer's CGI script. Please test CGI script at testing environment before uploading the CGI scripts. However, Pacific One Net Limited reserves the right to disable any CGI scripts/programs that affects the performance or security of its servers.
|
| Anti-Spam Mail Client Settings : |
|
|
| Broadband Connectivity : |
- What are the PC Configuration for Pacific One Net Broadband?
Hardware: Intel Pentium 4 (or higher) IBM compatible PC with CD-ROM Drive, 512MB RAM, 1GB of free hard disk space and Ethernet NIC
Software: Windows XP
- Why can't I access some/all sites?
There are many possibilities that may cause you not to be able to access either some or all sites. Prime among these are the possibility of broadband line failure between your Local Area Network and Pacific One Net, or a breakdown of the local router.
You may perform simple diagnostics tests from your local network by pinging the local router and any other machines connected to your network.
To do this, you have to perform a ping test to a server using either the fully qualified hostname, or its numeric IP address.
In this example, we will be pinging the IP equivalent of ns1.onebb.com; 202.180.160.1. A reply from ns1.onebb.com would indicate that the local host is able to contact the server, and that the server is operational. However, a reply of Bad IP Address, Request timed-out, or the ping command simply stalling would usually indicate that the local host was unable to contact the server, or that the machine is down.
C:\>ping 202.180.160.1
Pinging 202.180.160.1 with 32 bytes of data:
Reply from 202.180.160.1: bytes=32 time=5ms TTL=252
Reply from 202.180.160.1: bytes=32 time=2ms TTL=253
Reply from 202.180.160.1: bytes=32 time=6ms TTL=253
Reply from 202.180.160.1: bytes=32 time=4ms TTL=253
After above diagnostics tests, please contact our hotline (Residential: 2119 0111 / Commercial: 2157 7888), so that we maybe determine the cause of the connection failure.
- Why is my Internet access so slow?
The slow speed of the transfer of data from the Internet could be due to network congestion in the network of the overseas site, high destination server load, heavy utilization of the Internet link, or even the heavy utilization of leased circuit.
To determine the cause of slow access, you may wish to perform a traceroute, or a ping to the overseas site to test if it is still operational. Traceroute allows you to trace data packets that are routed from gateway to gateway. The IP address or hostname of each gateway is printed, together with the round trip time. An asterisk (*) would indicate a ping timed-out for the return packets.
The following displays the output of a typical traceroute session:
C:\>tracert www.onebb.com
Tracing route to www.onebb.com [202.180.160.5]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 2 ms 2 ms 2 ms 10.30.10.43
3 3 ms 2 ms 2 ms www.onebb.com [202.180.160.5]
Trace complete.
|
